FAQ

Where is VICC located?

VICC operates in the Comox Valley, BC.
Our Administration Office, W.A.V.E. program and Individualized Support Services are located at #4-1351 McPhee Ave, Courtenay, BC.
Our Self Advocate Liaison Project, Community Employment Service, Personalized Supports Initiative and Skill Development programs run from our secondary office at 100B-2270 Cliffe Ave, Courtenay, BC.

How do I access VICC Services?

If you would like to access Community Living British Columbia (CLBC) funded services at VICC, you will need to have a referral from a CLBC Analyst.  After this, the first step is usually a negotiation process between CLBC and the Directors of VICC.  This process is to determine the type of service and the number of service hours you will receive.

How many hours of service will I receive?

Each individual that accesses VICC is funded for a certain number of service hours, and this will vary from person to person.  The service hours include direct service between you (the person served) and VICC team members, as well as hours for the following tasks which are essential to ensure you are provided with a quality service:

  • Planning/goal setting meetings
  • Maintaining log notes
  • Staff meetings
  • Community meetings and events
  • Information gathering, completion of forms, communication etc
  • Organizing activities
  • Preparing documents and writing reports

I have more questions about how my hours are allocated.  Who should I speak to?

The Directors, Carol Gjesdal and Lesley Gibson, will be very happy to answer any questions you have about your specific situation, and how your hours are allocated.  You can contact them through the administration office on 250-338-7201.

What do VICC services cost?

VICC services are available at no cost to people referred by a CLBC facilitator or analyst.

We also offer services on a fee-for-service basis for people not accessing funding through CLBC, or for those who wish to augment their funded hours.  This is offered at an agency rate of $27.00 per hour.

Is there a waitlist for services?

Currently the only service at VICC with at waitlist is the Community Employment Service (CES). If you are referred to the CES by CLBC, then you will be contacted by a member of staff from VICC to let you know that we have received your referral and give you more information.  This does not guarantee service from the CES at VICC – there are a number of criteria for accessing the service, which will be explained at the first information session.

Where can I find out about VICC Policies and Procedures?

Full policy and procedure manuals are available at each work site, and are available for viewing by all personnel, people served, and stakeholders.  Please ask any member of staff if you would like to see a copy.

 

You can also download our VICC Handbook (PDF), or you can contact us for help with any questions you may have that are not answered here.